A refund will be given in following terms:
- Item didn't make it to delivery address provided (this exludes customer input errors)
- Item has a manufacturing problem
- Item is the incorrect size
In case of an issue listed above, we require a photo showing the defect in quality or size so we can send a replacement.
*Please note that refunds are not given for any of the reasons mentioned above. We will resend a replacement to you. Refunds can only be issued if items are sent back to us.
Our Policy lasts 14 days. If 14 days have gone by after you receive your order, unfortunately we can't offer a you a refund.
A 20% restocking fee will be charged for items returned to us.
To be eligible for a return, we require a receipt or proof of purchase.
To qualify for a refund, your item must be sent back to us in new/unused condition, and in the original packaging it was received in. All clothing merchandise must also be returned with tags attached.
Please note that certain products are not eligible for refund for hygienic reasons. These items include: Hats, headbands, socks, swimwear and bras & liquids, health & personal care items.
Return shipping costs are not refunded. The customer will be responsible for paying to send the item back to us. Please consider using a trackable shipping service or purchasing shipping insurance. Without tracking, we cannot guarantee that we will receive your returned goods.
Please contact our Customer Support to return your purchase. You will be provided with a return address. Please do not send your purchase back to the manufacturer.
Refunds are processed within 7-10 business days of receiving your return (excluding weekends or holidays).
- We reserve the right to deny returns that do not comply with our Return Policy.
We may on occasions have packages returned to our warehouse because it was undeliverable. This generally happens for one of the following reasons:
- An incorrect shipping address was entered at checkout
- The courier failed in their attempt to deliver the package or the package was not picked up from a local depot within the time specified
- The package was refused by the recipient
Spoiled Munchkins is not responsible for packages returned as undeliverable. We will also not issue a credit or refund for the items in these packages.
For any other questions regarding shipping, etc, please visit our FAQ!