FAQ

How do I place an order?

Simply choose your color/size from the dropdown menu on the product page, then click the "Add to Cart" button and proceed to checkout.

 

What currency is used on spoiledmunchkins.com?

All of our prices displayed on our webiste are in USD.

 

Do you ship internationally?

We sure do! We ship many products worldwide each day and have many happy customers in every corner of the globe.

 

When will you ship my order?

All items are subject to a handling period before they are dispatched. Most of our items leave the warehouse within 2-7 business days of payment.

 

How long does it take for my order to arrive?

USA Orders: Delivery typically takes 2-4 weeks after an item ships.

International Orders: Delivery typically takes 3-5 weeks after an item ships, sometimes faster.

In rare cases international shipping can take up to 8 weeks. Due to factors that often affect international shipments, such as holidays, weather conditions, natural disasters or customs, we can only offer an estimate of shipping times. While most packages arrive on time, there may be circumstances and delays that carriers may experience. In most cases orders arrive before the allotted time frame. Your patience is truly appreciated.

 

Can I make changes to my order?

We process orders the same day they are placed. If you wish to make any changes to your order, you may do so up until the time that your order has been processed. Please contact us immediately at support@spoiledmunchkins.com and we will do our best to accommodate changes for you, but we cannot make any promises. Once your order has been processed and forwarded to our fulfillment center, we no longer have the ability to make changes the order. 

 

Is there a tracking number?

All US orders are deliered by USPS. Tracking information for orders within the USA is available upon request and normally become available in the system after about 7-10 business days of shipment. Email support@spoiledmunchkins.com and mention your order number + shipping address so our customer service team can assist you. While we are unable to provice tracking for international orders, our company guarantees 100% delivery to all destinations so there is no need to worry. Any missing items will be reshipped to you, free of charge. 

 

I ordered multiple items but only part of my order arrived. Why?

We do our best to reduce costs on your end so you don't have to pay high taxes on your items.

We have a large assortment of products and source them from all over the globe to get the best quality at the best price.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages with no additional shipping charges. You may receive multiple packages on different days. Please keep this in mind when receiving deliveries.

 

Where are your products from?

Although our headquarters are located in the USA, all of our current suppliers are located in China. We ship directly from our manufacturers to save our customers additional shipping + packaging costs.

 

Shipping Policy

Spoiled Munchkins is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

Spoiled Munchkins will not be responsible for any duties, taxes, or customs fees under any circumstances.

If the order arrives at your country and the customer refuses to accept the package OR no attempt is made in the country of destination to deliver the package, Spoiled Munchkins reserves the right to abandon the package(s) and will not be responsible for any refund.

 

What is your return policy?

We firmly stand behind all of our products. Please find specific detailes in our Refund & Return Policy.

How secure is my personal information?

Spoiled Munchkins adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

I am unsure of which size I should get?

Our clothing fits true to size. If your little one is chubby we recommend ordering the next size up to be on the safe side. If you are unsure and need measurements, please contact us prior to placing your order so we can assist you. 

 

What are the washing instructions?

Most of our clothing can be machine washed in a light cold cycle. We find they wash best when turned inside out. Certain items with tassels, rhinestones, lace, etc. should be hand washed and hung or laid flat to dry.  We also recommend knitted items to be hand washed as well.

 

Questions? Concerns? Suggestions?

If your issue is not listed above, please contact us anytime with questions, concerns or suggestions of what we can improve. If you loved your order, send a photo of your little one rocking their outfit for a chance to be featured on our Facebook or Instagram page! We love hearing from you and your feedback is so much appreciated!! Reach out to us anytime at support@spoiledmunchkins.com :)

 

Thanks you for shopping with us! 

- Spoiled Munchkins Team